Starbucks says it plans to close about 250 North American coffeehouses later this week, but it has not named the locations. The company says the sites were selected because they could not consistently deliver the customer experience it expects or reach acceptable financial performance. Workers and nearby customers are still waiting for store-level details as Starbucks reshapes its café network.
The Sept. 24 announcement by Chief Operating Officer Mike Grams put the closures at about 1% of more than 18,000 North American coffeehouses. Starbucks said it would speak directly with affected employees, seek transfers when possible and provide severance support when it cannot place an employee in another store.
The exact footprint remains unknown. The Los Angeles Times reported that Starbucks did not identify which coffeehouses were on the list or give a U.S. total. The company’s statement describes a portfolio review but does not provide a location-by-location explanation or say how many employees may be affected.
At the same time, Starbucks says it remains committed to North American growth and is building a pipeline of new coffeehouses. It has also set a target of completing 1,500 coffeehouse upgrades. The company describes store closures and openings as part of its regular portfolio management, not as an end to expansion in the region.
Starbucks’ latest quarterly results offer broader context, though they do not explain the performance of any one location. For the quarter ended June 28, the company reported comparable-store sales growth of 8.1% in North America and 7.9% in the United States. North American revenue rose 7% from a year earlier to about $7.4 billion.
The sales figures cover eligible stores, not every location in the network. Starbucks defines comparable sales using company-operated coffeehouses open for at least 13 months and says permanently closing stores are removed from the measure in the month after they are identified. That distinction matters when comparing a stronger regional sales trend with decisions made store by store.
The two developments do not by themselves establish why any specific coffeehouse is closing. Starbucks says it selected sites that were underperforming financially or could not deliver its desired experience, but neither the company nor the independent report reviewed here provides an individual list or store-level results.
For now, the scale of the plan is clear while its local effects are not. Starbucks has disclosed the approximate number of closures and outlined support for affected employees, yet it has not published the store list. The next measure of the restructuring will be whether the exits, café upgrades and new openings together produce the operating experience and financial performance the company says it wants.
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