SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, Feb. 04, 2026 (GLOBE NEWSWIRE) — CallTower<\/a>, a global leader in unified communications, contact center, and collaboration solutions,\u00a0announced\u00a0today\u00a0Melinda\u00a0Hicks, Senior Manager of Client Success,\u00a0has\u00a0received a Bronze\u00a0Woman of the Year in Customer Service\u00a0Stevie\u00ae Award<\/a>\u00a0in the 20th annual Stevie Awards for Sales & Customer Service.\u00a0<\/p>\n The\u00a0Stevie Awards for Sales & Customer Service<\/a>\u00a0are the world\u2019s top honors for customer service, contact center, business\u00a0development\u00a0and sales professionals. The Stevie Awards organizes nine of the world\u2019s leading business awards\u00a0programs, including\u00a0the prestigious American Business Awards\u00ae and International Business Awards\u00ae.\u00a0<\/p>\n More than 2,100 nominations from organizations of all sizes and in\u00a0virtually every\u00a0industry, in 41 nations and territories, were considered in this year\u2019s competition. Winners were\u00a0determined\u00a0by the average scores of 150 professionals worldwide on eight specialized judging committees.\u00a0<\/p>\n This award recognizes Melinda\u00a0for her outstanding contributions and commitment to excellence within the\u00a0CallTower\u00a0team. Her dedication to fostering strong customer relationships and her innovative approach to sales strategy have been instrumental in driving growth and ensuring client success. Melinda\u2019s leadership and passion for service are cornerstones of the values\u00a0CallTower\u00a0upholds.\u00a0<\/p>\n “I\u00a0am honored\u00a0and grateful to receive this Stevie Award,” said Melinda. “This recognition is a reflection of the amazing team\u00a0I work\u00a0with every day at\u00a0CallTower. Their collaboration and support\u00a0allow\u00a0us to deliver exceptional experiences for our customers. I am proud to be part of an organization that values connection and strives for excellence in everything we do.”\u00a0<\/p>\n Stevie Awards President Maggie Miller said, “The remarkable scores achieved by this year\u2019s Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges\u00a0to congratulate and celebrate\u00a0these outstanding organizations and professionals on their achievements.”\u00a0<\/p>\n http:\/\/sales.stevieawards.com\/<\/a>About CallTower<\/a>\u00a0<\/p>\n CallTower\u00a0is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002,\u00a0CallTower\u00a0has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft\u00ae Teams Operator Connect, Teams Direct Routing, GCC High Teams Direct Routing, Webex by Cisco\u00ae, Zoom Phone, and AI-powered contact center solutions, such as Webex Contact Center, Five9, Genesys and more.\u00a0\u00a0CallTower\u00a0delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide.\u00a0CallTower\u00a0empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and\u00a0cutting-edge\u00a0AI\u2014redefining operational efficiency.\u00a0<\/p>\n In 2025,\u00a0CallTower\u00a0acquired\u00a0North America\u2019s trusted contact center expert,\u00a0Inoria, amplifying its\u00a0CCaaS\u00a0and CX capabilities.\u00a0Inoria\u00a0drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together,\u00a0CallTower\u00a0and\u00a0Inoria\u00a0deliver actionable insights, enhanced customer experiences, and\u00a0cutting-edge\u00a0solutions that guide enterprises through their digital transformation journeys.\u00a0<\/p>\n With a vision focused on innovation and a commitment to excellence,\u00a0CallTower\u00a0continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled\u00a0success.\u00a0Verified\u00a0CallTower\u00a0customers have shared their experiences with\u00a0CallTower\u00a0on G2, which can be viewed\u00a0here<\/a>.\u00a0<\/p>\n About The Stevie\u00ae Awards\u00a0<\/p>\n Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards\u00ae, The International Business Awards\u00ae, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world\u00a0participate\u00a0in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the\u00a0Stevies\u00a0recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at\u00a0http:\/\/www.StevieAwards.com<\/a>.\u00a0<\/p>\n SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, Feb. 04, 2026 (GLOBE NEWSWIRE) — CallTower, a global leader in unified communications, contact center, and collaboration solutions,\u00a0announced\u00a0today\u00a0Melinda\u00a0Hicks, Senior Manager of Client Success,\u00a0has\u00a0received a Bronze\u00a0Woman of the Year in Customer Service\u00a0Stevie\u00ae Award\u00a0in the 20th annual Stevie Awards for Sales & Customer Service.\u00a0 The\u00a0Stevie Awards for Sales 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