a2i in Bangladesh, citizens have to travel long distances, often multiple times, incur high costs and endure considerable delays and hassle to access public services. Meanwhile, the government has to spend substantial amounts in administrative and transaction costs because of archaic, paper-based, manual processes.
Moreover, the centralized, hierarchical nature of decision making means that officers at the mid and field levels do not usually get the opportunity to offer innovative ideas to improve services and their delivery systems. They also lack the tools and resources to experiment with potential solutions.